ZIVO MART / shipping returnsDelivery, returns and wholesale dispatch guidance.
Confirm delivery serviceability, charges and return terms for your specific purchase in Pakistan. Retail parcels and wholesale stock lots can need different arrangements.
Retail delivery
Share your delivery city and complete address with the team. Confirm whether the destination can be served, the delivery charge, dispatch estimate and expected transit time before payment. We do not publish a universal delivery fee or guaranteed delivery time for every destination.
Wholesale packing & dispatch
Confirm lot quantity, size or colour breakdown, packing requirements, delivery method, charges and lead time in your wholesale quote. Large quantities may require different transport arrangements.
Returns & exchanges
Ask for the applicable retail or wholesale return window, eligible conditions, procedure and shipping responsibility before payment. Do not assume retail exchange terms apply to a bulk lot. Your applicable consumer rights remain unaffected.
Shortage, damage or incorrect stock
Keep the packaging and order confirmation. Contact our team promptly with the product references, received counts and clear photos. Confirm any reporting time limit before purchase; do not return goods without instructions.
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